XY Company:
Hand-Crafted Paddles
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Frequently Asked Questions (FAQs):

Q. How do I order?
A. To order you can email us here or call us at (807) 598-1439.
We currently do not support orders being placed through our website.

Q. Do you ship outside Canada & USA?
A. Yes, but for all orders outside of Canada & USA please contact us directly. Please do NOT checkout on the site if you are ordering from outside Canada & USA.

Q. How long until I receive my paddle after it's ordered?
A. Please allow 4 to 6 weeks for delivery. 8 weeks for custom orders.


Q. How do I store my paddle when it's not in use?
A. Always store your paddle(s) in a cool dry area.


Q. Do your paddles come with warranty?
A. Yes, our paddles come with a one-year warranty from date of purchase.


Q. What does your warranty cover?
A. Repair or replacement at our discretion.


Q. Can I order over the phone?
A. Yes, you can call us at (807) 598-1439.

Q. Can I customize my paddle?
A. Yes, you can. Click Here to see how.
Home | Products | History | Don & Spencer | Events | FAQ | Contact Us
Since 1972
  • Home
  • Products
  • History
    • Behind the Name
    • Don & Spencer
  • Events
  • FAQ
  • Contact